Technical support is an important aspect of every company whether you are into product or service, Technical support is important after the sale of the product because there are lots of issues when customer needs to figure out what has to be done so, Every he cannot run and go back to the showroom or call the call Centre sometimes he needs instant remedying, So technical support video using animation is a very good solution for such scenarios. Let’s take one example, you buy a CCTV camera online from amazon once the package reaches you and you unpack the package and plug it the wall so now you don’t know how to make it live, Now Suppose there is no video provided by the CCTV company then you will to just rely on the old schools booklets with no easy way to install and these booklet write the right content, Now let’s say CCTV company has provided you will a technical support video for 5 videos with different things.
1. How to initiate video
2. How to connect with Wi-Fi
3. How to set the setting of the CCTV
4. How to format the memory card
So in this way user can easily follow the technical support instructions in the animated video and he can help him you know it will become a self-help video, So this s very important for any company. Now we just took example of CCTV same apples as something for like Alexa or Google home, or refrigerator or something smart watch you have bought so these days it is very important for every new start up or existing company to provide technical support videos along with their products so that customers are not just happy after the sale but also knew the installation process .